At Bootylen, customer satisfaction is our top priority. We want you to love every item you purchase from us. If you are not completely satisfied with your order, we are here to help.
Please review our return and refund policy below.
Return Period
We accept returns within 30 days of receiving your order.
To be eligible for a return, items must meet the following conditions:
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Items must be unused, unworn, and in original condition.
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All original tags must remain attached.
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Items must be returned in the original packaging.
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Items must not have any stains, damage, odors, or signs of wear.
For hygiene reasons, swimwear can only be returned if the hygiene protection sticker is intact and the item has not been worn or washed.
Non-Returnable Items
The following items cannot be returned:
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Items marked as final sale.
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Gift cards.
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Used, washed, damaged, or altered items.
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Items without original tags or packaging.
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Swimwear that has been worn or does not include the original hygiene liner.
Return Process
To start a return, please contact our customer service team at:
Email: service@bootylen.com
Please include the following information:
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Order number
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Name of the item(s) you wish to return
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Reason for return
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Photos of the item (if applicable)
Our customer service team will review your request and provide further instructions.
Please do not send items back before receiving return authorization from us.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service when returning items. Bootylen is not responsible for packages lost during return shipping.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
If approved:
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Refunds will be issued to the original payment method.
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Processing time may take 5-10 business days depending on your payment provider.
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Original shipping fees are non-refundable unless the item received was incorrect or defective.
Exchanges
We currently do not offer direct exchanges.
If you need a different size, color, or style, please return your original item according to our return process and place a new order separately.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days of delivery.
Please provide:
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Order number
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Photos of the item
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Description of the issue
We will review your request and provide a suitable solution.
Order Cancellation
Orders can only be canceled or modified within a short period after purchase and before they enter the shipping process.
Once an order has been shipped, it cannot be canceled.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Email: service@bootylen.com
Phone: +1 (213) 555-0186
Address:
22985 Climbing Rose Dr, Moreno Valley, CA 92557, United States
Thank you for shopping with Bootylen. We appreciate your trust and are committed to providing you with the best possible shopping experience.